Return Policy

Last Updated: May 7, 2026

1. Inspection Period

Practitioner must inspect all shipments within seven (7) calendar days of delivery. Any shipping damage, shortages, or discrepancies must be reported to Company within this inspection period. Claims submitted after the inspection period may be denied.

2. Return Eligibility

Products may be eligible for return only if they meet all of the following conditions:

  • The Product is unopened and in its original, sealed packaging
  • The Product is not expired and has a minimum of six (6) months remaining before expiration
  • The Product has been properly stored in accordance with label requirements
  • The return request is submitted within thirty (30) calendar days of delivery
  • The Product was purchased directly through the Practitioner Portal

3. Ineligible Returns

The following Products are not eligible for return:

  • Products that have been opened, used, or have broken seals
  • Products that are expired or within six (6) months of expiration
  • Products that have been improperly stored, damaged by Practitioner, or show evidence of mishandling
  • Products that have been altered, repackaged, relabeled, or modified in any way
  • Products subject to a recall (handled under the Recall SOP)
  • Products purchased through any channel other than the Practitioner Portal
  • Clearance, discontinued, or final-sale items as designated at the time of purchase

4. Return Process

  1. Request Authorization. Contact Company through the Practitioner Portal or designated email to request a Return Merchandise Authorization (RMA) number. Include order number, Product name(s), lot number(s), quantity, and reason for return.
  2. Receive RMA. Company will review the request and, if approved, issue an RMA number with return shipping instructions.
  3. Ship Return. Ship the Products to the designated address within ten (10) business days of receiving the RMA, using a trackable shipping method. Return shipping costs are Practitioner’s responsibility unless the return is due to Company error or a defective Product.
  4. Inspection. Company will inspect returned Products upon receipt. Products that do not meet return eligibility requirements will be rejected, and Practitioner will be responsible for re-shipment costs or disposal.
  5. Credit. Approved returns will be credited to Practitioner’s account or original payment method within thirty (30) business days of Company’s receipt and approval of the return.

5. Restocking Fee

A restocking fee may apply to approved returns:

  • Returns within 30 days, no Company error: 15% restocking fee
  • Returns due to Company error (wrong Product shipped, defective Product): No restocking fee; Company will cover return shipping
  • Returns authorized after 30 days (at Company’s sole discretion): 25% restocking fee

Restocking fees will be deducted from the refund or credit amount.

6. Defective Products

If a Product is defective or does not conform to label specifications at the time of shipment, Practitioner must report the issue within the seven (7) day inspection period. Company will arrange for return at Company’s expense and issue a full credit or replacement at Company’s option.

7. No Unauthorized Returns

Products returned without an RMA number will not be accepted. Company is not responsible for unauthorized returns and may dispose of them without credit.